One inbox for the whole team
Every WhatsApp conversation on your number in one place, with read receipts, delivery ticks and the customer's details one click away.
The inbox is where your team answers customers together.
What you get
- Every conversation, for everyoneNewest first, with an unread dot, visible to your whole Switchboard.
- Clear ticksEach message you send shows sent, delivered, read or failed. Opening a conversation marks the customer's messages as read.
- The customer at a glanceA side panel shows their tags and categories, how often you've talked and an "Open full profile" button.
- Reply rights per personAn Admin can let a Manager read conversations without replying.
The 24-hour window
WhatsApp lets you send free-form messages for 24 hours after the customer's last message. After that, only a Meta-approved template can start the conversation again, and the reply box waits until the customer writes back.
Replies from the inbox are text. Pictures, buttons, lists, Flows and templates go out through automations or the Avox API.
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Every WhatsApp conversation on your number in one place, with read receipts, delivery ticks and the customer's details one click away.