Product
Coexistence: keep the WhatsApp Business app and use Avox on the same number
One number can work in the WhatsApp Business app on your phone and in Avox at the same time. Here's what's shared and what to keep in mind.
Coexistence lets one WhatsApp Business number live in two places: the WhatsApp Business app on your phone, and Avox. Customers keep messaging the same number they always have.
What's shared
- Your repliesMessages your team sends from the app appear in the Avox inbox too.
- Chat history, onceIf you choose to share it in the app while connecting, earlier chats come across with their original times. That choice can't be changed later.
- Your app contactsContacts and their names sync into Avox.
Good to know
- Imported history never starts automations, and it's never duplicated.
- Keep the WhatsApp Business app installed and signed in on your phone.
- WhatsApp's 24-hour rule still applies: you can reply freely for 24 hours after the customer's last message. After that, use a template Meta has approved.
Your customers don't have to learn anything new. They message the same number, and your whole team can answer.
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One number can work in the WhatsApp Business app on your phone and in Avox at the same time. Here's what's shared and what to keep in mind.