Rule-based automation for your WhatsApp number, now in Beta. Pick a trigger, add actions, and Avox sends the replies you wrote, day and night. Included on every plan.
Go on, drag the letters above. It's a real canvas, not a video.
How it works
A trigger, a path, and the actions you choose
Avox AI is rule-based. Each automation watches incoming WhatsApp messages and, when its trigger matches, runs the steps you laid out on a visual canvas. No code, and nothing is sent that you didn't set up.
Message arrives
Trigger
Condition
Actions
Triggers
What starts an automation.
- Keyword match
- Any message
- Outside business hours
- No-reply follow-up
- New contact
- Tag added
The path
What happens in between.
- Condition branches send each conversation down the right path
- Delays wait before the next step
- Ask a question and wait for the customer's reply
- A stop step ends the run
Actions
What it sends or changes.
- Text, image, video, audio, document, location or contact card
- Link buttons, quick reply buttons and dropdown lists
- An approved template or one of your Flows
- Add tags and categories, set a contact field, add a note
- Notify your team, or send the details to your own webhook
- Ask the customer for permission to call
A sample conversation
What a reply looks like
A sample chat, played out the way your customers see it, with each step of the automation spelled out beside it.
Under the hood
A message arrives at 11:42 pm
Outside your business hours
Outside business hours trigger
Your after-hours automation runs
Your reply goes out
The words you wrote, with quick reply buttons
Customer taps a quick reply
Captured in your shared inbox
Ready for a human at 9am
Full history, nothing lost overnight
Your Business
online
Sent from your own numberPremade automations
Start from a ready-made rule
Pick a premade automation, fill in your own words, and switch it on. Every one opens on the same canvas, so you can change any step before it runs.
- Welcome + tag new customers
- Out of hours away message
- FAQ: pricing questions
- Booking & appointment inquiry
- No-reply follow-up
- Send your price list
- Lead qualifier
- Complaint escalation
- Callback request
- Lead to CRM via webhook
Building blocks
Your words, your templates, your plan
Avox AI (Beta) is included on every plan. Plans differ in how many automations you can run and how many credits you get.
Approved templates
WhatsApp needs a pre-approved template to start a chat, or to reach someone after the 24-hour window. Automations send the templates you created and Meta approved.
WhatsApp Flows
When a reply needs a real form, an automation can open one of your Flows: book a slot or collect a few details, right inside the chat.
Automation credits
Each message an automation sends uses credits from your plan, depending on the message type. Unused plan credits roll over when your plan renews, and you can buy more anytime.
The Avox Avatar
Meet the face of Avox AI
Every Avox account gets its own avatar, shaped by how you work. Type a business name and pick a vibe to see yours, next to a sample of automations at work.
Your Business's avatar
Happy
Pick your vibe
Your Business · Avox AI
Sample activity, on loop
- just now
Reply sent
Your approved template · instant
- 3s ago
Matched keyword “stock”
Automation · In-stock reply
- 5s ago
New message from Priya
“Is this still in stock?”
Go deeper on Avox AI
Everything on this page, in full detail: automations, templates, Flows, and the Avox Avatar.
Questions about Avox AI?
The essentials are below. For anything specific to your setup, a real person replies.
People
A person reads every message
Tickets
Track replies in your dashboard
Email us or open a ticket
Bring your team onto Avox today
No switch, no lost history just faster replies from day one.