Blobatar's 14 moods and what each one means in Avox

You are halfway through a payment form and the little character in the corner has started to look nervous. Nothing is wrong. It does that when real money is about to move.

That character is Blobatar, the mascot of Avox. You may have seen it called the Avox Avatar, and that's the same thing. It reacts to what you do: filling in a form, connecting a number, leaving a page open too long. It has 14 moods, and we keep each one for one kind of moment on purpose. Here is the full set, with the place you'll actually meet each face.

The everyday faces

Idle

Resting. Nothing is going on, so nothing needs saying. It's the default everywhere, and on the checkout page it stays quiet and shows no speech bubble until you do something.

(Blobatar looks straight at you and blinks. That's about it.)

Happy

Steady good news. In the checkout form it appears once a step is filled in properly. In Connections, resuming a paused number brings it back with "Back and connected." On the contact avatars in your inbox, a happy face means the customer wrote in the last 24 hours and you've already answered.

Wink

A quick one-off for moving on. Pick a persona in the sign-up chat and it winks while it says "Solo operation. Respect." Choose monthly billing at checkout and you get "Monthly's fine too. No judgment." It's never held for long.

Thinking

Something is loading. At checkout it says "Give me a second here" while a lookup finishes. During the Meta pop-up it waits with you. On the public status page it means every service is being re-checked right now.

The nervous faces

Unsure

Something needs fixing, and nobody is being blamed. In checkout a wrong or missing detail turns it unsure: "Something in here's off. Not pointing fingers." In the dashboard it shows when a payment didn't go through. On the status page it means a check couldn't get through, so the last known result is on display.

Scared

Reserved for moments that deserve a deep breath: checking the emailed code at checkout, submitting a payment, and pressing Continue to Meta when you connect a number. The lines are honest about it, such as "This is the part with actual money. Deep breaths."

The status page uses scared too, when some services are degraded.

Shy

Asked for something a little sensitive. When Avox shows a signing secret, Blobatar goes shy and reminds you to copy it now because it's only shown once. It does the same when a code goes to the Switchboard owner's email before a delete.

Mad

For leaving, and for last resorts. Hover over Log out in the account menu and it scowls. It also appears, with a different colour, on the dashboard's last-resort error screen. If you ever see that one, it means "Something broke" and a code, plus a Try again button.

The quiet faces

Sleepy

Nothing has happened in a while. Leave the checkout page alone long enough and it says "Told you I'd doze off eventually." A paused plan or a paused number gets it too. And a contact avatar turns sleepy after 30 or more days without a message either way, which is a useful nudge when you're deciding who to follow up with.

Smug

Everything is already in order. On the Analytics and Logs pages, the Insights card shows a smug face when every insight is good news, and an unsure one when something deserves a look. Calmer than happy. It isn't celebrating, just confident.

Sad

A real bad outcome that's nobody's fault: a plan that ended, a save that failed, or a part of Avox being down on the status page. Different from unsure (a fixable mistake) and mad (a goodbye).

(Blobatar droops a little here. It gets over it. It's a blob.)

The rare faces

Surprised

Faster or earlier than expected. A contact who first appeared in the last 24 hours gets a surprised avatar. On the screen where you pick a Switchboard, a tile might greet you with "Back already? Nice."

Love

More than routine happy, so we use it sparingly. The first connection going live gets it: "All set, welcome aboard." So does sending a message to support.

Sick

The rarest, for a problem that's still going on rather than a single failure. Today it shows on the public invoice check page when Avox can't reach the service that looks up invoices.

How your Blobatar's shape is chosen

The mood is the face. The shape comes from you. At sign-up you say what describes you, and Blobatar becomes round for an individual, a hexagon for a developer, boxy for a business owner and a sun for an agency. You can change it later under Settings, Profile, where the card shows a preview as you pick.

Your contacts get their own avatars from the same family, coloured by their first category or tag. Our contacts and tags post covers that, and the status page docs list exactly what the mascot there means.

Questions people ask

Is Blobatar a chatbot?

No. It reacts to what you do and never answers questions or talks to your customers. Automatic replies are a different feature, Avox AI (Beta).

Why does a contact's avatar look sleepy or thinking?

The mood follows activity. Thinking means the customer's message is the latest one and it's waiting for you. Sleepy means 30 or more days of silence. Surprised means a brand-new contact. See the Contacts docs for the full list.

Can I change the shape?

Yes, in Settings, Profile, under Avatar shape. The choices are Individual, Developer, Business owner and Agency.

Next step: open your dashboard and hover over a stat card on Overview. Blobatar changes mood and says what you're pointing at. If you don't have an account yet, create one and watch the sign-up chat react to your answers.